Terms & Conditions

By purchasing our products you are agreeing to the Terms and Conditions set out below;

 

Copyright 

Do not replicate or copy any of Charlotte's Pearl designs or use our photos from our Social Media sites. Legal action will be taken if our designs are used in this way.

We are happy for you to share and help promote our business.

We will always seek permission before we use any customer photos. 

 

Data Protection

We are fully compliant with the Data Protection Act. 

 

Care Instructions

Our products are handmade using the finest quality materials.  We ship our items in boxes with beautiful packaging and protective wrapping. Do not get the products wet and wipe clean only.

 

Safety Instructions

Due to their handmade nature  and the use of small parts, adult supervision is required at all times. Our products are not toys and should not be used as such.

Please discard at the first signs of wear and tear.  Never let your child sleep whilst wearing the product.  Keep packaging out of reach of children.

We are not responsible for misuse of products or our products being used without adult supervision.

 

Insurance

Charlotte's Pearl is a registered business and our products are insured.

 

Turnaround Times

All our products are handmade to order and our turnaround time before dispatch is 10 business days, from date of order. If you need a rush order please contact us before ordering and we will do our best to accommodate. Orders are processed on a 'first come, first served' basis. 

 

Custom Orders

We offer a bespoke service.  If you wish to have an item made to match, please contact us via email.  Turnaround times vary for bespoke pieces and can be agreed at time of order.

 

Wholesale

We offer a wholesale service to select retailers and if you are interested in stocking our products please contact us via email. 

 

Refunds, Returns, Exchanges

All our products are handmade to order.

We do not give refunds or accept returns. We do not offer exchanges due to misuse or hygiene reasons.

Refunds are only given in the unlikely event of an item being faulty. 

 

Payments 

Orders placed via our website are fully secure and we accept payment by all major cards and PayPal.  We also offer a COD (cash on delivery) option for local customers who wish to collect. 

 

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